21.co.uk Bonus

Design & Usability

I found 21.co.uk’s design basic but attractive. The black background with pops of neon blue and bright white is effective and easy to read. The left-hand menu stays in place as you browse through the games, so it’s easy to jump to the promotions page or help centre when needed.

The games library is split into six main categories: live casino, slots, gigantic jackpots, jackpots, table games, and instant wins. On the homepage, meanwhile, you can check out new slots and hand-picked featured games. Although this categorisation ensures it’s easy enough to find titles that are relevant to my interests, there are no additional filtering options to whittle down what’s on offer.

I’d like to be able to browse slots by theme and number of paylines, for example. Similarly, sites like All British Casino and QuickSpinner allow players to browse games by software provider, but there’s no such option here. If you do have a specific title in mind, you can of course type it into the search bar for quick access.

Software

The games hosted by 21.co.uk come from 35 of the industry’s most renowned software providers. From big names in the slots business like Red Tiger and NetEnt to live dealer specialists Evolution, there’s lots of quality on offer. It’s also good to see lesser-known studios such as Kalamba Games and Thunderkick featured, ensuring there’s plenty of variety in each section of the online casino.

Games

21.co.uk stands out for its impressive range of progressive jackpot slots, offering the biggest payouts in the business. Between the ‘jackpots’ and ‘gigantic jackpots’ sections, there’s loads to explore — there are TV-themed games like Millionaire Megapays alongside classic slot favourites that have been given the progressive jackpot treatment, such as Fishin’ Frenzy Jackpot King. Slots in these sections do differ in terms of their approach to jackpots, so be sure to read up on them before you start playing.

There’s also keen focus on live dealer games at 21.co.uk. There are a number of exclusives you won’t find elsewhere, including Evolution’s Private Blackjack and Free Bet Blackjack, where double down and split bets are automatically placed for free where eligible. Scrolling down the live games page, there’s also a nice collection of game shows from top developers like Playtech, Stakelogic, and of course Evolution. Vegas Ball Bonanza is my personal favourite — essentially a more exciting version of bingo.

Elsewhere in the live dealer section you’ll find roulette, poker, baccarat, and dice games. Couple all that with a great range of RNG table games — including low stakes games like 20p Roulette — and there are very few gaps in this games library. Classic slot games like Rainbow Riches and Book of Dead also feature alongside plenty of slingo favourites, plus Megaways titles that offer up to 117,649 ways to win.

Slots

Fans of slots certainly won’t be disappointed with 21.co.uk’s collection, as it contains some 347 different slots altogether. Within the collection are nearly two dozen progressive jackpots, which offer players the chance to win some huge cash prizes that can be as high as six or even seven figures. The casino has lots of the most recently released games and some of its most popular slots include Cleopatra, Starburst, Rainbow Riches, Pixies of the Forest and Thunderstruck II. Game variety is good since the slots come from over a dozen different providers.

Table Games

The table games collection at 21.co.uk consists of exactly two dozen different games. Ten of them are poker variants, with the rest of the collection made up of five blackjack games, eight roulette games and a game called three-card brag, which is one of the predecessors to poker and is rarely found at online casinos. Plenty of information is provided for all the games, with things like minimum and maximum bets and RTP listed. The lowest bet you can place on any of the games is £0.10, while the highest is £16,250.

Live Casino

21.co.uk has a total of seven live casino games, four of which are by Evolution Gaming, while the remaining three are by NetEnt. The collection includes three live blackjack games, two live roulette games, one baccarat game and one poker game. It’s quite a good live casino games collection since there are four different game types available. As it stands, the collection is quite good indeed compared to what some other online casinos have to offer.

21.co.uk supports a modest range of payment methods that will serve the needs of most customers. Visa and Mastercard debit cards are supplemented by Apple Pay, which is ideal for making quick and secure deposits. There’s also the option to transfer funds via a bank transfer, although I find this option much too slow given deposits can take a day or two to land.

As a loyal PayPal user, I’m pleased to see it’s an option here both for adding and withdrawing funds. Although 21.co.uk doesn’t offer specifics, it’s fair to assume it’s the fastest option available on the site, as PayPal payouts are typically processed in under 48 hours. The help centre does state that withdrawals can take up to five working days, so I expect that’ll be the case for debit cards and bank transfers. These speeds are pretty standard when it comes to UK online casinos — I’d recommend verifying your account straight away to avoid any delays.

The main drawback here is the absence of other e-wallets like Neteller and Skrill. Existing users of these services might not fancy switching over to PayPal, especially as the former offers a range of loyalty perks. That said, PayPal is the best option if you’re looking to avoid fees and is the most widely used out of the three. I’d like to see a prepaid card service like Paysafecard added to the list soon, as it’s popular among players looking to keep their bank details private.

21.co.uk doesn’t currently accept Revolut as a payment method, but other than that there’s no mention of any restrictions, meaning you can use PayPal to make a qualifying deposit and claim the welcome bonus after signing up.

Support Options

21.co.uk’s support team is available via live chat or email at [email protected]. I hopped on the live chat at midnight and was quickly put through to a friendly agent who confirmed the support service is available 24/7. It’s always reassuring to know help is on hand should you need it, regardless of what time of day you like to play.

I’d also recommend checking out the help centre — it’s ideal for finding answers to common queries regarding things like payments and account settings, although it could offer more information on specifics like withdrawal speeds.

The 24/7 service coupled with prompt and friendly support ensures 21.co.uk goes above and beyond the industry standard. All that’s missing is phone support, which is increasingly rare but is available at the likes of All British Casino.

21.co.uk’s mobile site follows the same design as the desktop version, featuring a dark background and the light blue logo up top. I found the graphics — such as the previews for each game — crisper on my iPhone than on my Windows laptop, but that might just mean it’s time to invest in a new device!

I was able to easily bring up the main menu by clicking the three lines in the top left — from there, you can browse the different game categories and get tips from the blog and help centre. Each section of the site is smooth and fast loading, and the full games library is available so you can take your favourites on the go.