Play Luck Bonus

Design & Usability

The Play Luck online casino lacks any kind of distinctive theme, which is something I always look out for in my reviews. With so many casino sites out there, I think it’s important to add some creative value, setting one casino site apart from another. Casinos like Duelz and All British Casino excel in this area.

Play Luck is, however, colourful and easy to use. You’ll find three main categories at the top of the homepage – Casino, Live Casino and Promotions – which point players in useful directions.

There are further categories within the Casino and Live Casino sections, organising games into groups such as Featured Games, New, Christmas Games and more. There’s a search bar to help players pinpoint the titles they’re looking for, but I’d like this feature improved by adding the facility to search by game developer.

Software

Play Luck’s library is supported by a network of the industry’s most revered game providers, including Microgaming, NetEnt, Play’n GO, Evolution, Big Time Gaming, IGT, Betsoft, Blueprint Gaming, and more. The games on offer are as diverse as the studios that developed them, so you can expect a broad selection of styles and themes across the entire library.

Yggdrasil and Nolimit City – two of my favourite slot providers – are both missing from this casino, which is something I hope Play Luck addresses in the future. Nevertheless, this is a decent cross-section of the iGaming industry’s creative output, and Play Luck also finds space to accommodate lesser-known games studios such as High 5 Games and Rabcat.

In the live casino, Evolution dominates proceedings, which I always highlight as a sign of a good casino. Evolution’s full suite of Lightning games, where wins are hit with random multipliers, are all available.

I think it’s important to remember that Play Luck only launched in 2020, so to have fostered partnerships with this number and calibre of games studios is highly impressive. When its reputation begins to widen even further, more and more studios will want to supply their games to this site.

Games

I think the size of Play Luck’s library is perfect – there are just over 1,000 games in total, the majority of which are slots. Any more than this and I think players can start to feel overwhelmed and unsure about whether they’re playing the right game. In any case, I don’t think casino players need more than 1,000 games to keep themselves entertained, especially when table games and live dealer action is included.

With so many games to choose from, expect great range in terms of themes, mechanics and return to player (RTP) percentages in the slots catalogue. You’ll find that many of the classics of the last decade are all accounted for, including Gonzo’s Quest, Reactoonz, Rise of Olympus, Fire Joker, and many more.

That said, there are a few blockbuster titles missing that I would like to see added in the future, including Microgaming’s Immortal Romance and Mega Moolah, and Yggdrasil’s Vikings Go Berserk.

Slots aren’t all that’s available at Play Luck, and I was delighted to find 160 live games in the library – a significant amount at any online casino. This section is generally split into Blackjack, Roulette and Baccarat categories, but you’ll also find variants of poker and sic bo, as well as plenty of live dealer game shows such as Dream Catcher and Mega Ball.

Slots

The quality of a site’s slots library is a make or break issue for many casino gamblers. We’re pleased to report that Playluck’s archive of slots is large and varied, with games to suit pretty much every taste. There are old school 3-reelers, immersive video slots and games that conjure up ancient heroes, mythical beasts and even cute cartoon fruit. Ever-shifting Megaways paylines also add to the excitement. If you’re stumped for where to start, why not check out prominent titles like Play’n Go’s Ice Joker or Pragmatic Play’s Pyramid King?

Live Casino

Live casino games are a major innovation in the world of iGaming, allowing players to interact with actual human dealers and croupiers from the comfort of their own homes (or anywhere else with an internet connection). Playluck’s operators clearly understand the appeal of live casino games, as there’s a wealth of options available here. Whether you fancy indulging in the glamorous game of baccarat, want to see the roulette wheel spin, or feel like showing off your blackjack skills, it’s all possible. There are also some thrilling game show experiences available, including Deal or No Deal and Monopoly Live.

Play Luck players have a choice of eight depositing options: Visa and Mastercard debit cards, bank transfer, Trustly, PayPal, Skrill, MuchBetter, AstroPay and Paysafecard. I’m really pleased with this range, which covers four different e-wallets, two bank transfer services and a prepaid card.

All deposits are processed instantly but withdrawal times vary with each payment provider. For the fastest possible withdrawals, it’s best to opt for an e-wallet – PayPal, Skrill and MuchBetter withdrawal requests will all be paid out in a maximum of two days, but in most cases this will occur at a much faster rate. All payment methods can be used for withdrawals with the exception of Paysafecard.

I’m a little disappointed to see AstroPay withdrawals taking a minimum of three days to process, since this is usually one of the speedier options at online casinos. But this is still a great range of options that rivals almost all other casino sites.

Support Options

Play Luck offers two avenues of customer support: an email service found at [email protected], and a live chat service available seven days a week between the hours of 8am and midnight.

Live chat is the best customer support channel for casinos to utilise, connecting players with human agents in a matter of minutes. I was pleased to find timely, helpful and friendly support while using the live chat function during my review. Although the best online casinos in this part of our reviews offer this service round the clock, Play Luck’s live chat support is more than adequate.

For standard queries covering a range of subjects, take a look at Play Luck’s FAQs page – a quick glance here might solve your issue quickly and simply, without the need to make use of the live chat service.

Online casino players expect equally functional and clean experiences when playing on their mobile as they do on desktop. This means casinos must build their sites with mobile players in mind, adjusting screen sizes and touchpoints to fit to mobile dimensions.

I’m pleased to report that Play Luck has done this, with members enjoying identical playing experiences regardless of the device they’re using. You’ll find the same three categories on the desktop homepage in the drop-down menu of the mobile site, with a search bar for those looking to pinpoint specific games.

The entire games library has been carried over onto the mobile site, but annoyingly Play Luck has decided not to include further sub-categories for its games collection. This means players can’t utilise the Featured Games, New and Christmas Games categories found on the desktop version. I’m not sure why this decision would be taken, so hopefully it was just a minor glitch on the site during my review.