Bally Casino Bonus

Design & Usability

I like the way Bally has laid out its online casino. Game categories are made clear at the top of the homepage, offering Slots, Live Casino, Online Poker, Slingo, Free Games and an All Games list. It’s very easy to know where to head for each gaming vertical, which is not always the case at other sites.

I also like the way Bally splices each section of the casino with helpful chunks of text, explaining the basics of every game. Towards the bottom of the homepage, there’s some information about the history of the company and the kind of casino it’s looking to run – all in the name of that 5-star American service.

The aesthetics are pretty simple, with a bold red colour scheme in the top banner and a white background for the rest of the site. You’d do well to miss the welcome bonus on the homepage, where the most lavish use of red is applied. Some sites like Casino of Dreams and Lucky 247 are shier about their welcome offers, but that’s not the case here.

Software

With such a small games library Bally Casino inevitably falls a little short in the software department too. The good news is that Evolution is in charge of the live casino, so although there’s only a small collection of games to play, you’ll know they’re of the highest quality, with the potential for more to be added.

In the slots catalogue, you’ll find Gamesys, Big Time Gaming, Blueprint Gaming, NetEnt, Pragmatic Play and more – all major software developers present at the top sites, but admittedly only a handful of games each.

Bally’s is a huge name in the iGaming world, so I’m sure there are plans in place to expand the games library by both enhancing the software partnerships already in place, and by establishing new partnerships with other game providers. This casino has only been active for a few months, so I expect big improvements to be made in this area.

Games

One area Bally could improve is in its games library. There are only 114 games in total here, which falls well below the average. As you’d expect, there are some notable omissions here, such as Gonzo’s Quest, Book of Dead, Immortal Romance, and plenty more – frankly too many to mention.

However, the 114 games that are included are split across slots, slingo, table games, poker and live casino, so there’s still plenty of variety. Blackjack, roulette, baccarat and poker can all be played in a live format, with live dealer experts Evolution providing the titles, including game shows like Crazy Time and Dream Catcher.

There are six games at Bally that can be played for free while still being in with a chance to win real money prizes. Head to the Free Games tab, where you’ll find Daily Paper, Doubly Bubbly, Rainbow Riches, Search for the Phoenix, Slot Masters and Tiki’s Catch of the Day. The top prizes in these games are £750 in cash or 50 free spins – both without wagering requirements.

Another potential weak spot for some players at this casino is in the cashier section. At the moment, only debit cards, PayPal and Apple Pay are available, which is probably below the average number. I’d like to see more e-wallets, a prepaid card option like Paysafecard, and some bank transfer systems like Trustly – the best online casinos in this department offer all of these and more.

Nevertheless, these options will be sufficient for the majority of players. Deposits are processed instantly but withdrawals take a little longer. Bally says all withdrawals are processed within 24 hours, and after that point it’s down to your bank. For the fastest withdrawals, it’s best to opt for PayPal – transactions via the e-wallet aren’t slowed down by long-winded banking processes, so you’ll likely receive your request within a few hours.

Support Options

‘Big on Service’ is one of Bally Casino’s three promises, and the site is keen to let you know you’re in good hands. It backs this up with 24/7 live chat support – the gold standard of online casino care. I made use of this service during my review and was met with a real customer agent who resolved my issue quickly.

There’s no phone service, but there is an email form you can fill out on site. There’s also an excellent FAQs page that breaks down the service into categories such as Promotions, Payments, Responsible Gambling and other key areas.

One of the advantages of having a small games library is that mobile players won’t miss out on any titles when playing on the go, and that’s exactly the case here. All 114 of Bally’s games are available to play on mobile, so there’s no difference in entertainment when you switch between the desktop and mobile sites.

In fact, there’s nothing at all that distinguishes the two sites: the design, game categorisation, and helpful pieces of text are all identical, so it will be easy to find your way around when you mix things up.