Gala Bonus

Design & Usability

Gala is a fantastically designed online casino that cleverly divides its platform into three distinct sections: ‘Casino’; ‘Spins’; and ‘Bingo’. This is an excellent way of compartmentalising the Gala experience, helping players simplify the platform in accordance with their own personal preferences. 

If you’re a bingo player, for example, you can spend all of your time on the bingo site without being offered a bunch of slots or titles that you won’t want to play. Similarly, if the slots are all you’re interested in, you can head to the Gala Spins portion of the site and ignore all of the bingo offers. Of course, if you want the best of all three worlds, then you can seamlessly switch between the three. 

If all online casino sites could be designed in this way then I would be very happy, but it seems that few online casinos in the UK have a games library large and varied enough to justify it. I will say, however, that I’m not sure I see the value in separating ‘Spins’ and ‘Casino’, since the slots can also be accessed via the latter. It would be better if the casino section held only your classic casino games and their live variations, and place all the slots in the ‘Spins’ section. This is only a minor point, however, and certainly doesn’t detract from the Gala experience.

Software

As you would expect from a brand as big as Gala, the online casino is partnered with plenty of the industry’s biggest and best software providers. Although Gala doesn’t provide a full list of all the developers featured on-site, you can simply enter the name of your desired provider and it will bring up all of their titles. 

Big names like Microgaming, Pragmatic Play, NetEnt and Yggdrasil are just a few of the industry giants present on Gala’s platform. The only notable omission I came across was Nolimit City, and I hope this changes in the future because I think they are producing the most interesting and innovative slot games right now. 

Games

Gala boast an impressive collection of slot titles from both leading and up and coming developers. With Playtech making up the bulk of their collection, there are plenty of entertaining and well-known titles for players to choose from. The casino also brings players the very latest slot releases as soon as they’re available, as well as titles exclusive to Gala, including: Magician Trick Picks, Money Multiplier, Jewel Dolphins and Action Bank.

Players will also find a large number of exciting progressive jackpot slots, which give players a slim chance of striking gold.

Slots aren’t the only offering here though, Gala brings its players all the table and card games they could find in a real-life casino. This ensures plenty of variety and something for every type of player.

If you want a taste of the real thing, you can also substitute these RNG table games for live dealers, which also come in many shapes and sizes. The majority of the live dealer games come courtesy of Evolution — undoubtedly the best in the business when it comes to live software — who always provide the highest production value.

Don’t forget that you can also head over to the Gala Bingo section, which was once the focus of the Gala brand. This remains one of the UK’s best homes for bingo players, and comes with plenty of its own bonus and promotions.

Gala Casino is one of the best in the UK when it comes to deposits and withdrawals — I simply have nothing bad to say about the site in this regard. For starters, the site supports deposits made via any of the following payment methods: Visa (including Fast Funds), Mastercard, Maestro, PayPal, Skrill, Paysafecard, Payz and Bank Transfer. 

The best part about banking at Gala Casino, however, is the Payments History page. Here, you can track the progress of your withdrawal, and Gala will keep you informed on which stage your withdrawal is at, and when you can expect to receive it. Very few operators keep you in the loop like this, and it shows that Gala really cares about keeping their players informed. What’s more, the withdrawals are very fast, generally being processed within 24 hours. This can extend to up to three days, but Gala will let you know if this is the case.

Support Options

Considering the effort Gala goes to in order to keep players updated about their withdrawals, it should come as no surprise that the site is industry-leading when it comes to customer support. If the detailed FAQs offer no solution, you have various live chat options that are available 24/7. These include:

• Facebook Messenger (average response time: 5 mins);
• Twitter Private Message (average response time: 5 mins);
• Instagram Direct Message (average response time: 5 mins);
• Live Chat (average response time: 5 mins).

All of these work perfectly, and the advisors are extremely helpful. When I made use of the service myself, my query was almost instantly resolved in a very polite manner. 

An email form is also available for help, but I see no reason why you would need to make use of this given how competent the live chat functions are. 10/10. 

All of the Gala sites: Gala Casino, Gala Spins and Gala Bingo, are accessible on your mobile by way of either a dedicated app or mobile-optimised sites. 

I highly recommend that any mobile user — iOS or Android — download all three Gala apps, as each comes with its own games, perks and bonuses. In terms of user reviews, they are three of the highest rated online casino apps currently on the market, all earning a rating of at least 4.7 out of 5. This is testament to the Gala mobile platform, which hosts all of the same games as the desktop version of the site. 

The app is expertly designed, and the loading times — depending, of course, on your internet connection — are some of the fastest I’ve come across. 

These apps are essential for any player that likes to gamble on the go.