How to Make Online Casino Payments

How to Choose a Payment Method

Long gone are the days where debit cards were the only option for online transactions. You’ll find a vast choice of payment methods supported by online casinos — and we know it can be confusing understanding what each has to offer. 

In our view, the best way of choosing a payment method is to balance out the pros and cons of each method according to your needs and preferences. But which payment options are most commonly available? Let’s take a look. 

• You’ll pretty much always find Visa as a deposit and withdrawal method — alongside Mastercard, it remains the preferred banking choice of many. Simply enter your card details and away you go. However, some players prefer not sharing this banking information online due to various security concerns. More and more, gamblers are turning to e-wallets as an alternative. 
• PayPal is the name everybody knows, but you’ll also find the likes of Skrill, Neteller, and MuchBetter at online casinos. These services are highly secure and offer some of the speediest transaction times around. On the downside, e-wallets are the usual suspects when it comes to bonus ineligibility — it’s worth keeping this in mind if you’re making a qualifying deposit.  
• Trustly is perhaps less familiar to bettors than other methods, but it’s certainly one to consider. Running on Open Banking, it acts as an intermediary between your bank account and online casino. In practice, this means you don’t need to set up a Trustly account before you can use it, and transactions are settled incredibly quickly. There are no fees either. While the positives definitely outweigh the negatives with Trustly, it’s still not available across the board.
• If you’re looking for the security and privacy of a prepaid card but are looking for an all-in-one payment solution, Astropay may be a viable option. The service combines e-wallet functionality with virtual prepaid cards, which can be topped up and used to make payments without revealing your own banking info. Transactions are speedy and secure, plus the prepaid card option is great for those wanting to closely monitor their deposit limits. Another thing we love about Astropay is its reward system. Customers can claim perks — such as tickets to sports events, tech equipment like iPhones and Apple TVs, and football merchandise — through the collection of AstroCoins. 
• If you want to keep your bank details private at all times, it may be worth considering Paysafecard. This prepaid card is deposit only, but it’ll give you fine control of your spending. The vouchers need to be bought from a shop, such as WHSmith, and come in denominations of £10, £25, £50, £75, and £100. Deposits land instantly, and there’s no need to share any financial information with the casino — although you may find the need for a secondary withdrawal option negates this benefit somewhat.

How to Make Casino Withdrawals

You’ve made a deposit, played some of your favourite slots, and now you want to withdraw some cash from your casino account. How do you do this? Let’s take a look at the steps you’ll need to take.

1. Locate the online cashier page and select the withdrawal option. 
2. Choose which payment method you want to use for your withdrawal. Unlike deposits, which are nearly always instant, withdrawals can take longer. Be sure to choose a method that meets your needs — e-wallets typically offer the fastest withdrawals.
3. Input the amount you’d like to withdraw and hit confirm to submit your request. Then, simply wait for the money to arrive.
4. You should be able to find a list of withdrawal processing times in the FAQ section of your online casino, or there may be a dedicated payment section listed as a subheading.

Payments Support at Online Casinos

While the majority of casino transactions are smooth and pass without any concerns, it’s important that the casino acts quickly to help alleviate your concern if something does go wrong. 

During our review process, we always check out what customer support lines are available. We always hope to find a combination — or ideally all — of the following:

• Live chat
• A freephone telephone line
• Email
• An active presence on social media

Primarily, if you have an immediate question that needs answering, it’s a good idea to message via live chat. This is usually the quickest way to get assistance. On the best betting sites, you’ll often see a live chat pop up box in the corner of the page — simply enter your name and the question you have and an agent should reply straight away. Otherwise, the help section of the site should detail alternative ways to get in touch. 

As you can see from this example, under ‘Contact Us’ the site provides a range of communication channels. The live chat box is in the bottom right corner, but players can also get in touch by phone. For more general enquiries, you might find an answer in the detailed FAQ section. 

Another contact method that’s usually available is email, sometimes through a direct address but commonly via a webform. When it comes to resolving a query, email usually isn’t as quick as live chat or speaking to someone on the phone.